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Footwear Fit Protect Options

Footwear Fit Protect Options

Footwear Fit Protect-1

$11.00 AUD
$11.00 AUD
Sale Sold out
Taxes included. Shipping calculated at checkout.
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Description

  1. Introduction
    The Size Protection Fee is an optional service offered to customers to ensure a hassle-free shopping experience. By paying the Size Protection Fee, customers are entitled to free shipping and free exchanges for size-related issues on eligible products.

  1. Fee Details

  • The Size Protection Fee is a non-refundable charge of $15.00 per order.

  • This fee covers the cost of free shipping and free size exchanges for the purchased item(s).

  1. Eligibility

  • The Size Protection Fee applies only to orders where the customer has selected and paid for this service during checkout.

  • The service is valid only for size-related exchanges and does not cover returns for other reasons (e.g., colour, style, or change of mind).

  1. Free Shipping

  • Customers who pay the Size Protection Fee will receive free standard shipping on their original order.

  • Free shipping is limited to the selected shipping method and destination as specified during checkout.

  1. Free Exchange

  • Customers may request a size exchange for the same product within 14days of the original purchase date.

  • The exchanged item will be shipped to the customer free of charge.

  • Exchanges are limited to one per order and are subject to product availability.

  1. Restocking Fee for Returns

  • If a customer chooses to return an item (where applicable) instead of exchanging it, a 10% restocking fee will be deducted from the refund amount.

  • The restocking fee applies to all returns, regardless of whether the Size Protection Fee was paid.

  • The Size Protection Fee itself is non-refundable and will not be included in the refund calculation.

  1. Exclusions

  • The Size Protection Fee does not apply to:

  • Final sale items.

  • Products that are not eligible for exchanges or returns.

  • Returns or exchanges for reasons unrelated to size (e.g., change of mind, product defects).

  1. How to Request an Exchange or Return

  • To start a return or exchange, please use our Self-Serve Returns Portal by clicking here.

  1. Refunds

  • The Size Protection Fee is non-refundable, even if the customer does not utilize the free exchange service.

  • If the customer returns the item for a refund (where applicable), a 10% restocking fee will be deducted from the refund amount, and the Size Protection Fee will not be refunded.

  1. Modifications

  • We reserve the right to modify or discontinue the Size Protection Fee program at any time without prior notice.

  • Any changes to these terms and conditions will be effective immediately upon posting on our website.

  1. Customer Responsibility

  • Customers are responsible for ensuring the accuracy of their size selection at the time of purchase.

  • The Size Protection Fee does not guarantee the availability of alternate sizes for exchange.

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Shipping & Returns

Shipping & Local Pick-Up — Moorabbin Brick & Mortar Store

Quick Summary
- Shipping: Orders in stock and received before 2:00 pm (AEST/AEDT) ship same business day via Australia Post.
- Local Pick-Up: Orders ready within 2 hours when items are in stock.
- Important: This information applies only to our Moorabbin retail store and not the online store warehouse at 4/35 Levanswell Road, Moorabbin.

Shipping (Australia Post)

• Eligibility: Applies to items marked In Stock at our Moorabbin store.
• Cut-off time: Orders received before 2:00 pm on business days dispatch same day. Orders placed after 2:00 pm or on weekends/public holidays ship next business day.
• Carrier: Australia Post (tracking provided via email/SMS once lodged).
• Delivery timeframes: Standard Australia Post estimates based on destination postcode.
• Partial shipments: If your order includes back-order or pre-order items, we’ll contact you with options — ship in-stock items now, or hold until complete.

Note: If an item is not in stock at the Moorabbin store when your order is processed, we’ll contact you before charging or dispatching.

Local Pick-Up (Moorabbin Retail Counter)

• Readiness: For in-stock items, your order will be ready within 2 hours during business hours.
• Notification: Please wait until you receive your “Ready for Pick-Up” message before arriving.
• What to bring:
  - Order confirmation (digital or printed)
  - Photo ID (must match order name unless nominated)
• Hold period: Orders held for 5 business days unless arranged otherwise.

Pick-Up Location:
Moorabbin Retail Store
5/35 Levanswell Road, Moorabbin VIC 3189
Monday – Friday | 9:00 am – 5:00 pm
Phone: 1300 155 055
Email: orders@budgetworkwear.com.au

Important Location Note

This page refers to our Brick & Mortar Retail Store only (walk-in & pick-up counter).
Do not attend or send pick-ups to the Online Store Warehouse located at 4/35 Levanswell Road, Moorabbin VIC 3189.

Order Status & Tracking

Once dispatched, a tracking link is sent via email or SMS.
For updates, reply to your order confirmation or contact us at orders@budgetworkwear.com.au or call 1300 155 055 with your order number.

FAQs

What counts as “in stock”? Items physically available at the Moorabbin retail store at time of processing.

If I order after 2:00 pm, when will it ship? The next business day (if in stock).

Can someone else collect my order? Yes — simply reply to your order email to nominate someone. They’ll need the order confirmation and valid photo ID.

Can I switch from shipping to pick-up (or vice versa)? Usually yes, provided the order hasn’t been lodged with Australia Post. Contact us ASAP.

Terms & Exceptions

• Public holidays, weather, or carrier delays may affect dispatch/delivery times.
• We may verify identity and payment before releasing goods.
• Returns & exchanges follow our standard store policy (see Returns & Exchanges page).

Need Help?

Phone: 1300 155 055
Email: orders@budgetworkwear.com.au
Address: 5/35 Levanswell Road, Moorabbin VIC 3189

Returns & Exchanges

Refunds & Exchanges Policy

  • The validity of our refunds and exchanges policy is 7 days from the day you have received your order and is applicable only to un-decorated garments ( non embroidered, non screen printed)
  • While placing an order online with embroidery, make sure that you have selected the right product, size, and color, because once the items are decorated, we cannot exchange or accept returns.
  • The un-decorated product must be unused and in the exact same condition that you received it, in its original packaging with all the swing tags on it. No Tags no returns! 
  • To return or exchange please click here and follow the instructions on screen.
  • We offer two options for returns & exchanges, Option 1 - return the garments for full value store credit that can be used for future purchases Option 2 - Return the garments for a refund, this will incur a 10% restocking or $10.00, which ever is higher  fee. For eg, if the items are valued $50.00 then the restocking fee will be $10.00;
  • Items that are approved for return or exchange have to be in their original packaging with swing tags attached. If you discard them, there could be additional repackaging charges or we may refuse to accept the return/exchange.   
  • Shipping charges that may be applicable while returning products should be paid by you and are non-refundable.
  • if you are using your own carrier, It is advisable to use a track able shipping service or purchase a shipping insurance while returning items, as we cannot guarantee you that we will receive the item you returned.
  • After receiving the returned item, we will inspect it and notify you whether we have approved or rejected your return or exchange.
  • If approved, we will issue you with a store credit or refund as per the option that you choose while making the return.
  • Store credit can be used anytime on our website for exchanging sizes or buying other items of your choice.
  • Refunds will take between 2-3 business days to show up on your credit card. 

 

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved you will receive an with shipping instructions address to send the items back. After the product is returned, you receive a refund.

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